Shipping policy
Shipping Policy for Adesuwa Botanicals LLC
Effective Date: 7/1/2024
Overview
Adesuwa Botanicals LLC ("we," "our," or "us") is committed to delivering your natural hair and skincare products in a timely and efficient manner. This Shipping Policy outlines how we process and ship your orders. By placing an order with us, you agree to the terms set forth in this Shipping Policy.
Order Processing Time
- All orders are processed within 5-7 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
Shipping Rates and Delivery Estimates
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1-2 business days
Shipping charges for your order will be calculated and displayed at checkout.
Shipping Carriers
We use a variety of shipping carriers, including USPS, UPS, and FedEx, to ensure your package arrives safely and on time.
Shipping to P.O. Boxes
We ship to P.O. boxes via USPS. If you select expedited or overnight shipping, please provide a physical address, as these services do not deliver to P.O. boxes.
International Shipping
We currently do not offer international shipping. We only ship within the United States.
Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
Delivery Issues
- If you experience any issues with your delivery, please contact our customer service team at adesuwabotanicals@gmail.com or (770)765-5602.
- If your package is delayed or lost, we will work with the shipping carrier to resolve the issue as quickly as possible.
Damages
Adesuwa Botanicals LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Return Shipping
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping Policy Updates
We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this Shipping Policy periodically for any updates or changes.
Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
- Email: adesuwabotanicals@gmail.com
- Phone:(770)765-5602
- Address: P.O. Box 1683 Stockbridge, GA 30281
Thank you for choosing Adesuwa Botanicals LLC for your natural hair and skincare needs. We appreciate your business and look forward to serving you.
- Return Window: You can return most items within 30 days of receipt.
- Condition: Items must be returned in their original condition, unused, and with all original packaging.
- Refunds: Refunds will be processed to the original payment method once the returned item is received and inspected.
- Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.